We hope you find this information helpful. We know that renting tables, chairs, linens, candelabras, dance floor, staging and tents can be a new challenge. We are here to help you with your special event rental needs.
When should I place my order?
The sooner the better! We recommend at least a couple weeks in advance. We can usually accommodate you if you do not have this much time. There are certain months a year that we book up pretty quickly; April, May, June, September, October, and December.
What is required to place my order?
For most orders it is a non-refundable 25% down payment at the time of booking. The final balance is due the week prior to the event. We automatically run the card given on file at payment time but will also call the contact on file to confirm the reservation prior to charging.
Is a deposit required?
We do require a valid credit card on file. Some orders may be subject to pay a 25% non-refundable deposit (as previously mentioned).
What kind of payment is accepted?
We accept Cash, Visa, Master Card, American Express, and checks. Checks are only accepts if it is two weeks prior to your delivery date or if you have a card on file as a security hold.
What is the cancellation policy?
You may cancel prior to the week of your pick up or delivery to cancel. Any cancellations made the week of your event will be charged a 25% cancellation fee.
When should I finalize my order?
When possible, it is best to have your final numbers at least 1-2 weeks prior to the event. You can always add on if available. We would recommend confirming any last minutes needs 3 days prior to pick up or delivery. You may not reduce any rentals the week of your event or you will be charged a 25% cancellation fee of each removed item.
Do I have to wash the linens for return?
The linens do not have to be washed. They do need to be folded up and free of food, decorations and trash. If linen is wet it is best to let it dry before folding to avoid mildew on the linen. Do not use any type of plastic bag to put soiled linens in. This does cause the linens to mold. The hangers will need to be returned as well.
Why would I have to pay a replacement fee for a linen?
Most foods and beverages will not permanently stain a linen. Rips, burn holes, paint, glue, markers, any item that leaves a permanent stain or mark will incur a replacement fee. Wax drippings or wax spills leaves an oil stain once the wax is removed. The oil cannot be cleaned and will show back up after washing. Candle wax will cause a replacement fee. Confetti and glitter returned in linens will cause for an additional fee. Please shake your linens out.
Will you special order my linen color?
Some colors and sizes we are able to order.
Do you set up?
At the time of ordering please let us know your needs. In most cases we can set up tables and chairs at an additional fee. Otherwise items are delivered stacked at the nearest entrance and will need to be returned at that same location after use as we left them.
Do you decorate or plan events?
If available, we do offer decorating services at an additional cost
Can I pick up my items?
Most items can be picked up from our location. Our pick up times are Monday through Friday 8:00am-5:00pm and Saturday 8am-12pm (noon). Friday + Saturday pick up’s are due back the following Monday before 3pm. Any rentals returned after this time will be charged a $25 late fee or for each day not returned following due date.
When do you deliver?
For weekend events we deliver on Friday or Saturday with pick up on Monday or Tuesday. We can give you an estimated window for delivery the day before your delivery date.
What if my items cannot be left at the event site?
We do offer after hour’s pickup and delivery at an additional fee. This varies on location, time, etc.
What if you come to deliver and no one is there to receive it?
Someone must be on site to sign for the delivery being made. If we are making a delivery or pick up and we cannot get in or get someone there within fifteen minutes we will move on to the next stop. There is additional fees for return trips because no one was there.
What is your unloading policy?
Our unloading/loading access must be within 50’ of the truck.
When unloading at residents we put items in the garage or under a covered patio or porch.
At facilities we will put items inside the door of the room you are using as long as it is within fifty feet of the truck. If there is an upper level we can place items there for an additional fee if there is an elevator. Elevator usage must be approved at time of placing your order.
I’m having an outdoor event. Will the items be ok outside?
Items are ok outside during the time of your event. Items will need to be under cover before and after your event. Especially over night or during times of rain.
What is your rain policy when having an outdoor event?
In the unfortunate event that rain begins during or before your event, tables and chairs will need to be brought in to avoid weather damage resulting in replacement fees to you. If items are delivered and your event is rained out there is no refund. If you have to cancel before delivery because of rain our standard policy under cancellations applies.
A final note about outdoor events.
We do strive to arrive at the appointed time on set ups for outdoor events. With outdoor events we often have to work with the weather conditions that are unexpected. In some cases if we are asked to do extra labor because of inclement weather you will be charged accordingly. I always suggest to have a plan B for rain. You hope, plan, and pray for beautiful weather for you outside event, but have a backup plan and the day will still be beautiful even if the weather isn’t.
What if I have an emergency with my rental?
If any part of your order is wrong or damaged please call the office right away. We can fix or replace items before your event. If we do not find out until after your event we’ll have to assume the damage or missing items happened during your rental.